Refund Policy
Updated October 17, 2026. Credit returns for failed tasks and refunds of purchases are handled separately.
Failed video generations
When a task is confirmed failed or canceled by the generation provider, its reserved credits are returned automatically. A temporary delay or uncertain submission is investigated before a task is marked failed, to avoid charging or submitting twice.
AI quality and expectations
The source previews illustrate the intended action. AI may alter details, proportions and movement. A completed generation is not automatically a failed task because the result differs from the reference. If there is a technical problem with your completed video, contact support with the task ID for review.
Purchase refund requests
Contact support with your account email and order reference if you made a duplicate purchase, were charged incorrectly or need help with unused credits. We review the transaction and credit usage before deciding on a purchase refund. Applicable mandatory consumer rights continue to apply.
How to contact us
Email support@flyingcarai.net. Include the order reference or task ID and a description of the issue. Do not include your full payment card number.